Who are we, and what do we do?
Surrey 4×4 Response is an organisation formed of 4×4 owners who volunteer their time and use of privately owned vehicles to assist Britain’s front line emergency services in adverse weather conditions. We operate in the areas of the Surrey, South & South West London. We are an active member of the Local Resilience Forum in Surrey. Surrey 4×4 Response, and other 4×4 Response groups in the national 4×4 Response UK network, can also operate out-of-area in mutual support when required.
We are available 24/7 to provide emergency transport when your own resources are depleted or rendered unable to operate; This could be from volume of demand during major incidents, in adverse weather (snow & ice, heavy rain, floods, gales, landslide,…), or any other cause (damaged road infrastructure, remote off-road locations,…) affecting your ability to move staff or supplies. All our Responders undergo a formal identity check and attend mandatory training before we will deploy them, and all are DBS checked. We can normally deploy and have a first responder on scene within 30 minutes of your call. Our Control Team provides a complete incident management function, just tell us what, where and when to collect and deliver, and we manage everything. We have a resilient callout and control system, with built-in redundancy to ensure mission continuity.
Who can use our service?
Surrey 4×4 Response can only be called directly by a Cat 1 or Cat 2 Responder (as defined by the Civil Contingencies Act), or other voluntary agencies within the LRF with whom we have a formal agreement. All other statutory, voluntary and commercial agencies should direct all requests to the appropriate Local Authority Emergency Planning or Civil Contingencies Unit duty officer, or Police control for their county, who can call us as per our agreement with that body. We do make a modest charge for our service, which is provided by volunteers using their own 4×4 vehicles. This comprises fuel used at the standard authorised rate, which is recompense to the volunteer Responder, and a charge per vehicle deployed per day that pays for our administrative overheads such as telephone costs.